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Item Summary |
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Item Summary |
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CRSE BGSC
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| 1 - 3/27/2009 02:41 PM Eastern |
“Customer-driven” is the mantra of leaders everywhere. We all know excellent service strengthens customer loyalty and differentiates us from our competitors. Unfortunately, we often confuse programs, tools, and even quality systems with what we really need to provide a superior service experience. This course gives you a new way of thinking about how you relate to the market, customers, employees and other key stakeholders.
Get your organization to go beyond lip service and become a great service culture. Explore mindsets and foundations for great service. Gather ideas, tools and examples to help overcome inertia and foster meaningful shifts to a customer-centric organization. This course will foster awareness, generate shared ownership and build commitment — all vital steps for meaningful change.
Member Price: $1,070 ($750 for virtual)
List/Forum/Division Price: $1,350 ($850 for virtual) |
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| 14.00 |
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ASQ Customer Service |
| 0.00 |
1.40 |
1.40 |
- Identify the service mindsets needed in your organization.
- Lead, coach or facilitate a great service culture from your place in the organization.
- Map and manage service delivery for a great customer experience.
- Use assessment to build strategic commitment.
- Build and improve systems and capability. |
Virtual and Classroom-based |
| Stakeholders who share accountability for customer satisfaction and loyalty. |
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