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Item Summary |
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Item Summary |
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CRSE CSP
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| 1 - 4/1/2009 02:59 PM Eastern |
Make a dramatic impact on customer satisfaction levels: boost quality, profits, and market share with customer-supplier partnerships.
List Price: 1,295.00
Member Price: 1,020.00 |
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| 12.00 |
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ASQ Customer Service |
| 0.00 |
1.20 |
1.20 |
- Understand the benefits of establishing long-term, mutually beneficial partnerships that lower total costs and provide better delivery performance.
- Know how to select a certification team to establish capability goals and identify ongoing performance targets.
- Realize the benefits of maintaining a system for agreement, post-certification, and decertification.
- Be able to write a supplier certification program that will benefit both your suppliers and your organization.
- Recognize the value of establishing a partnership environment through the formation of teams, using surveys and audits, developing specifications, and applying benchmarking processes. |
Classroom-based only |
| This course is for anyone developing a new customer-supplier program or updating an existing one. |
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