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Item Summary |
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Item Summary |
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CRSE E8DIM
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| 1 - 4/1/2009 01:43 PM Eastern |
Participants are provided with a powerful but simple framework and process that consistently produces high results in the most challenging environments. By teaching and applying a proven, “8 Dimensions” framework, companies are able to develop a structural approach to deploy improvement initiatives that are customer-focused. The 8 Dimensions framework integrates known quality practices (cycle time reduction, Six Sigma, Lean enterprise, ISO, Baldrige, etc.) and aligns them with the company’s strategy, metrics and customer priorities. You will be challenged, enlightened and inspired to drive change from outcomes — and customers inwards (rather than from process-outwards).
Member Price: $1,165
List/Forum/Division Price: $1,470 |
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| 18.00 |
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ASQ Customer Service |
| 0.00 |
1.30 |
1.30 |
As an executive or change leader, you will identify (and see how to remedy) each of the following obstacles which may be interfering with your organization’s customer-centeredness:
- Internal focus: process improvement without first defining outcomes.
- Measurement imbalance: big focus on what we care about, little on customers’ priorities.
- Customers speak in tongues: consensus on who “the customers” really are seems illusive. Solve that and we can begin translating what they want into language we understand and can act on.
- Initiative proliferation: so much to do, we forget what the goal is.
- Activity-oriented strategic plans and projects: milestones are confused with results customers want.
- Execution weakness: stops, starts and changes in direction delay getting to “done.” |
Classroom-based only |
| Executives and change leaders wanting to achieve business growth, strategic outcomes, and innovation |
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