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Item Summary |
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Item Summary |
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CRSE IQM
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| 1 - 3/26/2009 03:00 PM Eastern |
Learn Quality Management (QM) concepts and tools you can immediately apply on the job to improve your organization. This course provides comprehensive review and working knowledge of key elements represented by ASQ's Certified Manager of Quality/Organizational Excellence and Certified Quality Improvement Associate Bodies of Knowledge and the Malcolm Baldrige National Quality Award performance excellence criteria.
The course is designed to provide participants with the QM principles, techniques, tools and skills for on-the-job applications useful in a wide range of businesses and organizations—service, manufacturing, government, education, healthcare, etc. The course is taught using adult learning principles including Discovery Learning techniques and a Learning and Action Planning Log to maximize content retention and usage. Although not designed as a certification refresher, this course will help seasoned quality professionals brush up on the key elements of QM.
Member Price: $1,650
List/Forum/Division Price: $1,995 |
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| 40.00 |
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ASQ Customer Service |
| 0.00 |
3.40 |
3.40 |
-Apply QM concepts and tools to create value the first week back on the job.
-Compare and contrast the Baldrige model for business excellence vs. ISO 9000:2000.
-Be able to understand a strategic planning and deployment process for improvement, performing a SWOT analysis and reviewing current models/tools such as balanced scorecard, scenario planning and Hoshin planning/policy.
-Develop aligned goals, long- and short-term objectives and plans, for their functions.
-Understand current practices in customer and market requirement definition, satisfaction/retention, and product and process design, including completing a QFD relationship matrix.
-Know when and how to use fundamental QC and QA elements to control, correct and improve processes and products. Includes the use of a problem solving process and quality tools, control plans and charts, process capability, audits, supplier quality management, documentation, calibration, and measurement quality. |
Classroom-based only |
| Anyone who wants to use QM framework and proven approaches and tools to be more effective on the job |
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