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Lean Six Sigma Green Belt for Service — Blended Format
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CRSE L6SGBSVB
Revision: 1 - 4/30/2009 12:00 PM Eastern
Description: Develop a comprehensive set of skills that will allow you to function effectively in a service environment as a Six Sigma Green Belt. This Lean Six Sigma Green Belt course focuses the Define-Measure-Analyze-Improve-Control (DMAIC) approach to process improvement on transactional service processes. These processes are typically found in service-oriented industries, including facility insurance, healthcare, mortgage lending, and banking; or in administrative functions common in corporate operations. The Green Belt body of knowledge includes techniques for both quantitative and non-quantitative analysis, as well as the team leadership skills necessary to get projects across the goal line. The lean enterprise content includes techniques for waste reduction and process acceleration.

This course is designed to provide an understanding of the Lean Six Sigma Green Belt areas of knowledge. The course can be used for Green Belt training or as preparation for the ASQ Green Belt certification exam. The DMAIC methodology is presented with numerous case studies and examples drawn from service and business process applications. Selected lean enterprise and system dynamics concepts are integrated with Six Sigma in this course, including value stream mapping, Takt time, line balancing, standardized work, continuous flow, Little’s Law, kaizen, quick changeovers, and pull scheduling. The course design has a heavy practice orientation, so you spend half of your time working through interactive practice exercises and online assessments.

Member Price: $3,500
List/Forum/Division Price: $3,850

To register, go to: https://secure.asq.org/regform-blended.html
or see “Registration Form” under “More Information”
 
 
Length: 37.00 Source:  Contact: ASQ Customer Service
CPEs: 0.00 RU Hours: 11.50 CEU Hours: 11.50
Goals: 
- Lead teams in applying the Six Sigma DMAIC methodology to eliminate waste.
- Define improvement projects to satisfy the customer.
- Measure inputs and outputs to provide meaningful data.
- Analyze data to identify the root cause of variability.
- Improve the process to reduce variability.
- Control the process to prevent backsliding and consolidate the gains.		 Delivery Method: Blended
Audience: Service-oriented industries such as financial services, distribution, retail, and many others.
 
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