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Item Summary |
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Item Summary |
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CRSE LBS
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| 1 - 5/8/2009 10:38 AM Eastern |
What do the "service-profit chain," the "balanced scorecard," and the Malcolm Baldrige and European quality awards all have in common? Each embraces the principle that organizational leadership, internal processes and activities, employee commitment and productivity, customer value and loyalty, and financial results are inextricably connected, and that no organization or enterprise can thrive unless it successfully manages all the links in this organizational "value chain."
Member Price: $1,170
List/Forum/Division Price: $1,300 |
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| 16.00 |
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ASQ Customer Service |
| 0.00 |
1.30 |
1.30 |
| Students will gain an understanding of the connection between organizational leadership, internal processes and activities, employee commitment and productivity, customer value and loyalty, and financial results. |
Classroom-based only |
| Anyone interested in the "value chain." |
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