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Item Summary |
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Item Summary |
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CRSE LFS
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| 1 - 3/27/2009 11:18 AM Eastern |
Lean for Service is a philosophy and a powerful set of tools designed to eliminate waste from processes. It also focuses on what adds value in processes from a customer’s perspective. This beginner’s course covers how to apply lean to services and administrative functions and provides fast and dramatic results. Looking for an approach that builds on TQM and past improvement techniques? Lean for Service is the next generation of organizational and process improvement.
Member Price: $975 (Virtual: $750)
List/Forum/Division Price: $1100 (Virtual: $850) |
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| 17.00 |
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ASQ Customer Service |
| 0.00 |
1.50 |
1.50 |
- An understanding of how to develop an improvement culture, not just improvement events or programs.
- A process for creating improvement plans in 2 to 3 days.
- How to deliver significant process changes in 3 to 5 days without closing down a function or service area. |
Virtual and Classroom-based |
| Administrators looking for a process that engages front-line to senior management in improvement. |
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