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Item Summary |
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Item Summary |
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ONLINE MMCS01JPR
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| 1 - 4/15/2009 04:04 PM Eastern |
This course is designed to provide an understanding of how to measure customer satisfaction and manage a customer satisfaction system. It also shows how to use the customer satisfaction system to increase profits and revenues. You will discover what "customer satisfaction" really means and be able to write your own customer satisfaction plan. This course will help you ask the right questions of the right people in the right way at the right time and show you how to turn data into action. This course includes a desk reference that covers all lessons and the QualityWBT Glossary as PDF files. You will have 180 days to assess this course.
List Price: $179.00
Member Price: $161.00 |
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| 9.00 |
Quality WBT |
ASQ Customer Service |
| 0.00 |
0.90 |
0.90 |
| The course covers the three tools required by ISO 9001:2008: customer needs assessment, customer satisfaction surveys, and complaint systems. |
Web-based/Self-paced |
| Managers and quality professionals who need to assess, develop, or maintain customer satisfaction. |
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