 |
Item Summary |
 |
Item Summary |
| |
|
CRSE SPSH
|
|
|
| 1 - 4/1/2009 10:09 AM Eastern |
Are you prepared to be a part of continuous improvement (CI) in your organization? All CI programs and many standards and accreditation bodies require a corrective action/improvement process. This two-day program focuses on the concepts, quality tools, processes and practices you need to apply a fact-based problem-solving process/tools, teamwork, consensus-building and on-the-job application you need to succeed. It is a foundation for the Baldrige Award, necessary for JCAHO, and a requirement of ISO 9001:2008. Problem-solving skills are needed for performance excellence.
Member Price: $905
List/Forum/Division Price: $1,165 |
| |
| |
| 16.00 |
|
ASQ Customer Service |
| 0.00 |
1.30 |
1.30 |
- Understand when to use the problem-solving process.
- Organize a problem-solving process, monitor for results, quantify the benefits, and improve the process.
- Determine when and how to apply the following quality tools: brainstorming, multivoting, Pareto analysis, force-field analysis, tree diagrams, affinity diagrams, selection matrices, data selection, check sheets, run charts, flowcharting, mapping work process, Gantt charts, cause-and-effect fishbone diagrams, histograms, block diagrams, scatter diagrams, and Lean principles and tools used in problem solving.
- Practice working as a team member, building respect for other members, achieving team consensus, and gaining buy-in for creative, fact-based change. |
Classroom-based only |
| Any organization using continuous improvement and corrective-action systems. |
| |
|
