Skills for Success for the Management Representative
Item Summary
Item Summary
CRSE SSMR
Revision:1 - 3/27/2009 09:33 AM Eastern
Description:ISO 9001 and other international standards require the appointment of a management representative who is responsible for overseeing the implementation of the company's system, interfacing with the third-party registrars and reporting on the system's effectiveness to management. Many newly appointed management representatives need to develop the skills necessary to support the organization and drive continual improvement.
The Skills for Success for the Management Representative course is an intensive, three-day program that provides new Management Representatives with the tools they need to succeed. It is also an excellent opportunity for seasoned Management Representatives to sharpen their existing skills. Those tasked with helping their organizations achieve their initial certification will also find the course extremely valuable.
Member Price: $1,120
List/Forum/Division Price: $1,250
Length:26.00
Source:
Contact:ASQ Customer Service
CPEs:0.00
RU Hours:2.10
CEU Hours:2.10
Goals: - Management representative roles and responsibilities.
- What makes an effective management representative.
- In-depth review of ISO 9001:2000 requirements with self-assessment
- Effectively documenting the business system.
- Process mapping concepts and tools for creating effective documentation.
- Internal auditing concepts and case study.
- Capturing nonconformities that will drive business improvement versus compliance.
- Internal audit management concepts.
- Effective corrective and preventive action systems.
- Conducting effective management reviews.
- Managing the relationship with the third-party registrar before and during the audit(s).
- Embedding measurement into the business processes.
- Tools for driving continual improvement in the organization.
Delivery Method:Classroom-based only
Audience:ISO System Implementers, Management Representatives, Corporate Quality and Site Quality Managers.
