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Item Summary |
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CRSE VDARQS
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| 1 - 4/8/2009 01:14 PM Eastern |
You achieve strategic organization goals and results through quality best practices. And you need a way to communicate this relationship to senior leaders who are not immersed in the quality profession. Sign up today and take the concepts of ROI, management relations and effective communication to the next level. Senior leaders evaluate concepts and determine priorities based on five key focus areas:
1. Financial
2. Customer growth & retention
3. Operational efficiency
4. Leveraging of current/future technology
5. Employee engagement
Use a system to define quality initiatives for review and approval by senior management, including defining the value proposition based on the five focus areas. Leverage the five areas to demonstrate clear value of quality systems and other best practices.
MORE RESOURCES! Receive the accompanying e-book Quality Makes Money: How to Involve Every Person on the Payroll in a Complete Quality Process (CQP) after the course.
Member Price: $250
List/Forum/Division Price: $325 |
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ASQ Customer Service |
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- Understand what your senior management looks at when assessing the impact of strategic projects, processes and initiatives including: 1) financial 2) customer growth & retention 3) operational efficiency 4) leveraging of current/future technology 5) employee engagement.
- Leverage these five focus areas to promote quality management in your organization.
- Demonstrate clear value of quality systems elements and other best practices by focusing on key aspects in each area.
- Define and communicate quality’s value to the strategic challenges and core competencies of your organization.
- Use the tools & templates to convert the language and goals of quality into the language and goals of senior management.
- Prepare and present quality issues and solutions in the most compelling way to gain support and approval to advance the role of quality in your organization. |
Virtual only |
| Quality Managers, Consultants, Operations Managers, Lean Six-Sigma Green & Black Belts; ISO Champion |
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