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Item Summary |
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Item Summary |
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ONLINE VOC01LF
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| 1 - 4/16/2009 01:57 PM Eastern |
In any product or service development endeavor, listening to the Voice of the Customer is critical to how well market needs are met.
This course consists of exercises, quizzes, a final exam, and a certificate of completion. A downloadable workbook includes numerous forms to make the initial contact with customers more effective. It includes a customer selection matrix, demographic surveys, phone scripts, contact letters, 95 customer focus group questions, sample interview guides, competitor analysis forms, environmental mapping sheets, data validation forms, and a bibliography. You will have 90 days to access this course.
List Price: $89.00
Member Price: $80.00 |
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| 2.00 |
LearnFirm.com |
ASQ Customer Service |
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0.20 |
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| Participants will gain an appreciation of the importance of understanding the customer needs, in the customer's own words. |
Web-based/Self-paced |
| Anyone in a product or service development endeavor. |
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