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Item Summary |
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Item Summary |
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CRSE VQFS
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| 1 - 4/8/2009 04:42 PM Eastern |
Build basic quality awareness and competency in your service organization. This essential course sets a foundation on which you can build more advanced quality methods and tools. Increase your knowledge and understanding of how to use quality practices and principles in service operations. This course is a half-day live, instructor-led, interactive virtual course.
MORE RESOURCES! Take and receive the accompanying e-book The Quality Toolbox after the course.
Member Price: $250
List/Forum/Division Price: $325 |
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| 4.00 |
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ASQ Customer Service |
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0.40 |
0.40 |
- Understand how quality benefits employees, the organization and customers.
- Learn about the concepts of quality management and process control and improvement.
- Learn the commonly used quality tools and techniques for problem solving and process improvement. |
Virtual only |
| Anyone who needs to be aware of the fundamentals of quality concepts for service organizations. |
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