 |
Item Summary |
 |
Item Summary |
| |
|
CRSE VSXQP
|
|
|
| 1 - 4/8/2009 05:16 PM Eastern |
Learn about the quality practices that drive continuous improvement and operational/process effectiveness in the service sector. More and more of the U.S. economy has a service focus. As a result, companies need to improve their service components. Quality leaders and their staffs need knowledge and skills that focus on improving transaction processes and creating a culture of continuous improvement. This program covers quality management system elements, tools and process improvement approaches that successful companies use, with a particular emphasis on how to apply them in a service environment.
MORE RESOURCES! Receive the accompanying e-book Enabling Excellence: The Seven Elements Essential to Achieving Competitive Advantage after the course.
Member Price: $450
List/Forum/Division Price: $550 |
| |
| |
| 8.00 |
|
ASQ Customer Service |
| 0.00 |
0.70 |
0.70 |
- Explain the culture that promotes excellence in the service sector.
- Compare the quality management attributes of their organizations to high-performing service benchmark organizations.
- Learn specific quality practices for service such as: continuous quality improvement (CQI) tools, process measures, process improvement/control, human resource development and transactional quality assurance.
- Enhance how a quality management system works in a service organization.
- Promote practices for CQI in service areas. |
Virtual only |
| Quality specialists in the service sector responsible for excellence through quality practices. |
| |
|
|
|
|
