Baldrige in the Non-Profit & Government Sectors: Building Your Path to Performance Excellence Description : Better, faster, cheaper. Does the private sector have a “corner on the market” for performance e More » Cost: ~845.00 (USD) Length: 15.00 Status: --   Building a Great Service Culture Description : “Customer-driven” is the mantra of leaders everywhere. We all know excellent service strengthens More » Cost: ~1,350.00 (USD) Length: 14.00 Status: --   Consultant’s Boot Camp Description : Left, left, left, right, left. Well, it’s not that kind of boot camp, nor will it last as long. Th More » Cost: See Offerings (USD) Length: 2.50 Status: --   Customer Service for the Frontline Description : In this course, the learner will learn about customer service and its relation to the global market, More » Cost: 189.00 (USD) Length: 3.00 Status: -- Register Defining & Achieving the ROI of Quality in Service Description : You achieve strategic organization goals and results through quality best practices. And you need a More » Cost: See Offerings (USD) Length: 4.00 Status: --   How to Use ISO 9001 to Reduce the Risk from Sarbanes-Oxley Description : Without a doubt, the Sarbanes-Oxley law (SOX) is the single most important piece of legislation affe More » Cost: ~695.00 (USD) Length: 9.00 Status: --   Introduction to Six Sigma – Services Version Description : This course is designed as an introduction to Six Sigma concepts and methodologies. It is an overvie More » Cost: 200.00 (USD) Length: 3.00 Status: -- Register Lean for Service Description : Lean for Service is a philosophy and a powerful set of tools designed to eliminate waste from proces More » Cost: See Offerings (USD) Length: 17.00 Status: --   Lean Six Sigma Black Belt for Service Description : Lean Six Sigma Black Belt for Service training teaches and prepares change agents and leaders within More » Cost: ~11,000.00 (USD) Length: 160.00 Status: --   Lean Six Sigma Black Belt-Minitab Supported-Services Version Description : Special Offer – Expires December 4, 2009! Register for this training and receive the Certified Si More » Cost: 3,100.00 (USD) Length: 140.00 Status: -- Register Lean Six Sigma Black Belt-Services Version Description : Special Offer – Expires December 4, 2009! Register for this training and receive the Certified Si More » Cost: 3,100.00 (USD) Length: 140.00 Status: -- Register Measuring and Managing Customer Satisfaction: ISO 9001 and Beyond Description : This course is designed to provide an understanding of how to measure customer satisfaction and mana More » Cost: 179.00 (USD) Length: 9.00 Status: -- Register Preparing the Service Organization for ISO 9000 Registration Description : ISO 9000 registration is not just for manufacturing anymore. Discover how an ISO 9000 quality system More » Cost: ~1,195.00 (USD) Length: 21.00 Status: --   Service Excellence Through Quality Practices Description : Learn about the quality practices that drive continuous improvement and operational/process effectiv More » Cost: See Offerings (USD) Length: 8.00 Status: --   Service Quality Measurement: Analyzing Description : This is part of ASQ’s series on Service Quality Measurement. The series includes modules on planni More » Cost: See Offerings (USD) Length: 8.50 Status: --   Service Quality Measurement: Measuring Description : Measuring your customer satisfaction and loyalty validates your organization’s approach to meeting More » Cost: ~550.00 (USD) Length: 8.50 Status: --   Service Quality Measurement: Planning Description : This is part of ASQ’s series on Service Quality Measurement. The series includes modules on planni More » Cost: See Offerings (USD) Length: 8.50 Status: --   Six Sigma Yellow Belt-Services Version Description : This course is designed to provide a broad understanding of the Six Sigma improvement methodology, c More » Cost: 650.00 (USD) Length: 21.00 Status: -- Register The Case for Quality: Taking it to Management Description : This one-day course focuses on forming strong relationships with upper management, learning how to c More » Cost: See Offerings (USD) Length: 7.00 Status: --   Voice of the Customer Description : In any product or service development endeavor, listening to the Voice of the Customer is critical t More » Cost: 89.00 (USD) Length: 2.00 Status: -- Register